We're here to help!

We typically respond within one business day, Central European Time.

Subject *

Select the category that best describes your issue

Order ID *

Why do we need your Order ID? It helps us check your order status, warranty period, and what exactly you ordered. You can find your Order ID in your order confirmation email.

Name (used for ordering) *

Use the name you used when ordering. We cannot search based on stage names alone.

Stage Name / Artist Name

If you perform under a stage name, add it here

Email *

Please double-check your email address! Mistyped emails mean we cannot reply to you.

Device & Phone Info

Include your device model and phone model with OS version

Firmware Version

Important: Write the exact version number, not "latest". Saying "latest" doesn't help us - you might think you have the latest but don't.

App Version

Important: Check your app's "About" or "Settings" for the exact version number

Describe Your Issue *

To help us solve your problem quickly, include:

A clear description of what happens vs. what you expected
Steps to reproduce the issue
What you've already tried (rebooting, updating, etc.)
Screenshots or error messages
For video issues: Upload a video to YouTube/Dropbox and share the link

❌ Bad: "It's not working"
✅ Good: "PeekSmith 3 won't connect to my iPhone 13. Bluetooth is on, device shows in app but connection fails. Tried restarting both devices."

Email Support

support@electricks.info

Hardware, firmware, or order-related issues

Facebook Messenger

m.me/electricks.magic

Quick responses via Messenger

App Support

For app-related issues, contact Benke Smith

benke.smith@gmail.com
m.me/benke.smith

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