Troubleshooting

Before You Begin

Many issues can be resolved by checking these basic requirements:

  1. Ensure Bluetooth is enabled on your phone
  2. Check battery level - Replace the battery if it’s low
  3. Update compatible apps to the latest version
  4. Restart both the app and the SB Mote device

Connection Issues

SB Mote Won’t Connect

If your SB Mote isn’t showing up or won’t connect:

Check the Basics:

  1. Is your SB Mote turned on? Hold the button for 3 seconds until the LED blinks
  2. Is Bluetooth enabled on your phone?
  3. Is the battery installed correctly? Positive side should face up
  4. Is your phone within range? Maximum range is 10 meters (33 feet)

iOS Issues:

  • Allow Bluetooth access: Go to Settings → [App Name] → Enable Bluetooth
  • Try restarting your phone if the device still doesn’t appear

Android Issues:

  • Enable Location Services: Android requires location services for Bluetooth to work
  • Allow location access: Go to Settings → [App Name] → Permissions → Enable Location
  • Try airplane mode: Turn on airplane mode for 5 seconds, then turn it off to reset Bluetooth
  • Restart your phone: Android Bluetooth can be unstable; a restart often fixes connection issues

SB Mote Keeps Disconnecting

Automatic disconnections can occur due to:

  1. Power saving features - Disable battery optimization for the app
  2. Distance issues - Ensure you’re within 10 meters of your device
  3. Interference - Move away from other Bluetooth devices
  4. Low battery - Replace the CR1632 battery

Solutions:

  • Check your phone’s battery optimization settings and exclude the app
  • Stay within the recommended range
  • Turn off other Bluetooth devices nearby
  • Replace the battery if it’s been in use for several months

Button Response Issues

Button Press Isn’t Triggering Actions

  1. Verify app configuration - Check that you’ve properly set up the action in the app
  2. Test default function - Press the button to see if it increases volume (default behavior)
  3. Restart the app - Close and reopen the compatible app
  4. Check app permissions - Ensure the app has necessary Bluetooth permissions
  5. Re-pair the device - Forget the device in Bluetooth settings and pair again

Note: By default, pressing the SB Mote button triggers a Volume Up action on your phone. Compatible apps can intercept this signal and perform custom actions instead. If the button increases volume, the device is working correctly.

Delayed Button Response

  • Low battery - Replace the CR1632 battery
  • Interference - Move away from other electronic devices
  • App overload - Close other apps to free up system resources
  • Phone performance - Restart your phone if it’s running slowly

Power Management Issues

SB Mote Won’t Turn On

  1. Check if the battery tab has been removed
  2. Replace the battery with a fresh CR1632
  3. Ensure the battery is inserted correctly (positive side up)
  4. Try a different battery to rule out battery issues

Unexpected Shutdowns

The SB Mote has automatic power management:

  • Shuts down after 5 minutes if not paired
  • Enters sleep mode after 10 minutes of inactivity
  • Shuts down after 20 minutes total inactivity

If shutting down too frequently:

  • Check battery level
  • Ensure you’re actively using the device during performances
  • The device can be quickly reactivated by pressing the button

LED Indicator Issues

LED Behavior Guide

  • No light: Device is off or battery is depleted
  • Rapid blinking: Low battery or connection error
  • Steady light: Connected but possibly experiencing interference
  • Flashing 3 times: Device is shutting down

App-Specific Issues

Multiple App Conflicts

Only one app can listen for SB Mote signals at a time:

  • Close other apps that might be using Bluetooth
  • Switch between apps as needed for different routines
  • Some apps may need to be force-closed to release Bluetooth connections

App Not Responding

  1. Update the app to the latest version
  2. Check app permissions for Bluetooth access
  3. Restart the app completely
  4. Reinstall the app if issues persist

Battery Issues

Battery Replacement Problems

If having trouble with battery replacement:

  1. Use a small tool like a coin or plastic prying tool
  2. Ensure the battery compartment is clean
  3. Make sure the battery is seated properly
  4. Snap the case closed securely

Short Battery Life

Expected battery life is 6-12 months with regular use. If draining faster:

  • Check for apps constantly polling the device
  • Ensure the device isn’t stuck in a connection loop
  • Replace with a high-quality CR1632 battery

Still Need Help?

Before contacting support, please gather:

  • SB Mote firmware version (if available)
  • App version you’re trying to use
  • Phone type and OS version
  • Order ID if purchased from us
  • Description of the issue
  • Steps to reproduce the problem

Contact us: Visit our Contact page or email support@electricks.info with details about your issue.