Troubleshooting

Reporting an Issue

Before reaching out, please take a moment to explore our documentation – many common questions and solutions are already covered.

If you still need help, visit our dedicated Reporting an Issue page for full details.

When contacting us, including the following details will help us assist you faster:

  • What device are you using?  (iOS or Android)
  • What is the firmware version  on your device?
  • When and where did you purchase it?  Please include your  order ID  if available.
  • What exactly is the issue?  Describe what happened and what you expected.
  • Can you record a short video?  Seeing the issue helps us understand and solve it more quickly.

You can reach us via our Contact Us page. We’re here to help!

Location Permisson (Android)

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Unexpected Disconnection

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